Prescriptions

IMPORTANT - PLEASE READ

You will no longer be able to order your repeat prescription through the website after the 1st July

To order your repeat prescriptions after this date, please sign up for an My Health Online account - the easiest way to set this up is through our app, please see information below on how to download

 

My Surgery App

It is easy to sign up for a My Health Online account - once you have downloaded the app, please click the yellow Register for Online Services and follow the step by step instructions for creating your account.

My Surgery App was developed to help you access our service as quickly as possible, with news updates, access to online services for medication orders, health resources, video guides, and even lets you manage your own health. So download our app today following the links below to download to your preferred device.

AppleStore Apple: https://apps.apple.com/us/app/id1531847382

 Google Play

Android: https://play.google.com/store/apps/details?id=uk.co.mysurgeryapp.app

My Health Online Registration Form

Please complete and bring to the surgery.

You will need to bring a form of ID with you when you drop the form in to the surgery, this is to protect you and ensure the account is being set up legitimately

Request for a MHOL Account Standard Access(inc SMS text consent) English.docx

Repeat Prescriptions

Requests for repeat prescriptions can be made:

  1. By Hand - Please hand in your computer printout in at the front of the surgery in the Prescriptipn post box
  2. By Post - If you are unable to come to the practice please send your computer printout with a stamped addressed envelope for us to send back to you
  3. By Email - Mainreception.W97032@wales.nhs.uk
  4. Online - sign up to order your repeat prescriptions online using the link above - via MySurgeryApp

Important Information

  • We do not take requests for prescriptions over the telephone
  • It takes 72 hours to process your request
  • Please read your prescription as this will highlight whether you need any reviews to your medication, and what you need to do
  • Please tick the items you need to order. A prescription handed in with no items ticked will not be processed
  • If you do not have a copy of your repeat prescription, you can write the medication you require along with your name and date of birth on a piece of paper and drop it in the letterbox at the front of the surgery
  • Alternatively, you can email your request to Mainreception.W97032@wales.nhs.uk

Medication Reviews

Patients on repeat medication will be asked to see a pharmacist, doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

If you do not attend for your medication review, you may not be able to order repeat prescriptions

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Hospital Prescriptions

When you are discharged from hospital you should normally receive 7 to 14 days' supply of medication.This will include the medication which you require after your treatment.

The hospital may provide you with a yellow discharge letter for medication they would like you to request from your GP. Please bring this to the surgery or post via S.A.E. before your supply of medication has run out. Please ensure your name is on the yellow discharge letter to ensure we can process the request for you.

Hospital requests for change of medication will be checked by a Clinician first, and if necessary will issue you with a prescription. The Practice will endeavour to issue your presciption as soon as possible, but it cannot be issued until your medical details are checked by a Clinician.