Appointments

Configure Appointment Details

Before making an appointment with one of our GPs please consider if this is the most appropriate way to resolve your problem.

Please note that due to Coronavirus, we've changed the way in which we work. All appointments with a Doctor will be triaged over the telephone in the first instance and they will assess whether a Face to Face appointment is required.  If a Face to Face appointment is required, the Doctor will give you a date and time to attend the surgery.

All patient contacts at Waterfront Medical Centre are on an appointment basis.

We do not offer a walk in service and we do not assess acute minor injuries.

Signposting for Patients

Dental

We do not offer or provide any form of dental care. We will not see or treat any form of dental or gum problem.  If you are experiencing dental pain or you’re worried about a mouth ulcer that isn’t healing after two weeks, or perhaps you have a lump in your mouth that you’re concerned about then you should contact your dental practice straight away.

If you’re not registered with a dental practice then call CAV 24/7 on 0300 10 20 247 (and press option 3) to speak to the dental helpline.

 

Opticians

The EHEW service provides free NHS eyecare to anyone resident in Wales and registered with a GP.

Any patient with an eye problem that needs urgent attention can self-refer without the need to see a GP. These eye problems may include but are not restricted to:

  • eye injury
  • red eye
  • painful eye
  • sudden loss of vision
  • sudden change in vision
  • new onset visual disturbance such as flashes or floaters
  • sudden onset double vision

Click here for Opticians in Barry.

 

Pharmacies

The Common Ailment Service is a free NHS service that patients can access for advice and treatment of 26 conditions.

Acne Athletes Foot
Backache Chickenpox
Cold sores* Colic*
Conjunctivitis Constipation
Dermatitis Diarrhoea
Dry Eye Haemorrhoids
Hayfever Head lice
Indigestion/reflux Ingrowing toenail*
Intertrigo/ringworm Mouth ulcers
Nappy rash Oral thrush
Scabies Sore throat/tonsillitis
Teething Threadworm
Vaginal thrush Verruca

*advice only conditions - no treatment available on NHS – these are conditions when there is not sufficient evidence to support the use of medicines to treat on the NHS.

Common Ailments.pdf

Click here for Pharmacies in Barry.

Appointment Information

General Practitioners

Routine Appointments (Telephone Call)

To make a routine appointment, please contact the surgery at 8am on a day most convenient for you.  Once an appointment has been made a GP will call you between surgery hours.  These telephone appointments are suitable to problems that cannot be dealt with by other Practitioners within the surgery.

Please note, if you are offered a telephone appointment, GPs will attempt to call you twice. If the call has been missed after the second attempt, you will NOT be offered a further telephone call for that day and will need to call back the next working day to book another appointment.

Urgent Consultations (Telephone Call)

Urgent consultations are available on the day for any medical conditions that are unable to wait until the following working day.

Advanced Consultations (Telephone Call)

Advanced consultations can be prebooked to discuss results, hopsital letters and GP follow ups.

 

Nurses & Healthcare Assistants

We have a team of Nurses in the surgery who are able to deal with the following:

  • Asthma/COPD Reviews
  • Diabetic Review
  • Immunisations
  • Family Planning
  • Smears

We also have Healthcare Assistants which are able to help with the following:

  • Blood Pressure
  • Dressings
  • INR
  • Suture Removal

Pre-Bookable Appointments (Telephone Call)

These are routine appointments and are available to pre-book in advance and can be booked over the phone.  Some of these appointments can be dealt with over the telephone and the Receptionist will advise you if you need to come to the surgery.

 

Pharmacist

Our in-house Pharmacist will look after all aspects of medications, including: annual medication reviews, high risk medication monitoring and reconciling hospital/clinic medication changes as well as general medication queries

Pre-Bookable Appointments (Telephone Call)

These are routine appointments and are available to pre-book in advance and can be booked over the phone.

If you receive a medication review request with your prescription, please try to book as soon as possible to ensure your prescription is kept up to date.

 

Mental Health Practitioners

Mental Health Practitioners offer services for the purpose of improving your Mental Health and helping to treat Mental Health Disorders.

Any of our patients can book in to see a Mental Health Practitioner, no referrals are required

Pre-Bookable Appointments (Telephone Call)

These are routine telephone appointments and are available to pre-book in advance and can be booked over the phone.

 

Physiotherapist

If you have a muscle or joint problem you can book an appointment with our community based physiotherapy team.

Any of our patients can book in to see a Physiotherapist, no referrals are required

Pre-Bookable Appointments (Telephone Call)

These are routine telephone appointments and are available to pre-book in advance and can be booked over the phone.

 

Home Visits

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10.30am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

Home visits are usually completed by lunchtime. Be prepared to give our staff some of your symptoms, this information helps the doctors plan the urgency of the home visits. House call request after 10.30am should be for emergency calls only.

Lack of transport is not a reason to request a home visit.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Standards of Access

A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices.

These standards are:

  • People receive a prompt response to their contact with a GP practice via the telephone.
  • Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
  • People receive bilingual (Welsh and English) information on local and emergency services when contacting a practice.
  • People can use a range of options to contact their GP practice and to make an appointment.
  • People are able to email a practice to request a non-urgent consultation or a call back.
  • People are able to access information on how to get help and advice.
  • People receive the right care at the right time in a joined up way that is based on their needs.
  • Practices understand the needs of their patients and use this information to anticipate the demand on its services.

 Cardiff and Vale University Health Board will be supporting GP practices to ensure these standards are achieved by March 2022.